Recently signed up/had a modem delivered from AGL and the DSL light wont activate after being plugged in as instructed out of the box, Via live chat i've been told I need a credit check from NBN?This seems a strange process, given i've just moved in so dont really have any bills/documents with the new address on them. Does this also mean NBN has never been connected to this residence before? There's a splitter clearly labelled "NBN" in the lounge room.
Live chat haven't been super helpful, aside to refer me to a "special team" who never contacted me, after I followed up again on live chat ive been given a ticket number but nothing was ever really explained to me and my questions where specifically ignored.
Super confused and im a week in with still no internet or any real contact from AGL aside from when I initiate and waste 2-3 hours on live chats for no real answers. Just hoping this is a somewhat normal process or am I going to hit Friday with no responses again 😕
