incredibly hih bill for month

dragongirl65
Semiconductor
1 Reply 480 Views

Who Do i complain to in regards to a crazily high bill for the last month? I supply my meter readings, including pictures of the meters -  each month as I have the old fashioned clock face meters.

I also read them every second day and record the numbers. 

Ever since i moved in it's the same mistakes being made. How can I go from $132 last month to $484 when I was not even at home, away due to family death interstate for 2 weeks.     The customer reads people have no idea and seem to not listen to my complaint. 

Anyone? 

1 REPLY 1
Xander-AGL
AGL Moderator
0 Replies 467 Views

Hi Dragongirl65,
 

I'm sorry to hear about this frustrating experience.
 

It sounds like you may be dealing with an estimation of your usage - you can check this at:
 

https://www.agl.com.au/help-support/energy/billing-and-payments/bill-questions-answered/read-your-en...

To make a complaint, or have this issue investigated further, you can contact us via agl.com.au/contact-us, using any of the available methods.
 

Kind regards,
Xander