Hi @whyte , if you experience significant outages beyond certain thresholds, you may be entitled to compensation from your electricity distributor (this is the company that maintains the energy distribution infrastructure in your area - note that AGL is your electricity retailer but not your distributor). You'll find your local electricity distributor listed on your AGL bill.
For more information about compensation payments, check out the Customer compensation page from the Victoria State Government Department of Environment, Land, Water, and Planning.
