Energy - General

It is current AGL policy not to refund a government rebate to the consumer. Can AGL advise if the two rebates (QLD and Federal)  announced for 2024/25 are to be retained by AGL or will the consumer (for whom the rebate was intended) be allowed to claim this amount if their account balance is regularly in credit due to efficient use of solar. 

I received an email  from AGL on 15/4 advising an adjustment for usage of $129.99. I rang the customer contact number 131245 on 16/4 and asked for details of the reason for the adjustment and calculations. I recd a response on 17/4  which does not answer my request. I have now recd the latest bill which shows adjustments spanning 8 months and totaling $366.79.  Today I have used the online help po ...

Hi,
I have been AGL customer for a few years now. I have recently received the QLD energy rebates part of which went towards my bill and remaining shows credit into my account.
I have closed this account due to work circumstances chance and left that accommodation.
When I applied for a refund, AGL refuses to do so.

Account [removed personal details] I have not received the first quarterly instalment of the Federal Energy Bill Relief payment via my AGL account. I have been eligible before and nothing has changed. When can I expect the first credit to me AGL account?

..I'd like to know why South Australia has such a disparity with power prices as compared to ALL the other Australian states. ACT  - 23.67c/kWhNSW - 33.84c/kWhNT  -   27.37c/kWhQLD - 30.21c/kWhSA  -  45.54c/kWhTAS - 28.12c/kWhVIC - 28.45c/kWhWA  - 30.06c/kWh These are figures from a recent comparison site done in April 2024, and seem correct from what I can find.My brother in regional coastal Nth ...

Having checked my account i do not see the State or the Federal rebates on my account. Being in Qld i was expecting the $1300 to be added to my current credit.

Hi AGL, Upon moving into our rental property, three airconditioners did not work nor the lift. After rectification by the Airconditioning service provider each unit was fully replaced with reported damage caused by a power surge.  The same was reported by the Lift service company. Barry Plant Real Estate Mornington via the Landlords Insurance provider, requested we contact AGL to enquiry regarding ...

Hi I find it a hugh rip off when electricity companies buy excess power off you from solar a @ 7cents and now down to 5 cents a KWH but sell it back to you @ 34cants not even close. If they charge 34cents a kw shouldnt they also buy it back for the same price 34cent. since we pay to put the solar on not them and we pay for all the up keep of the unit. I guess its how the big people and govement ge ...

Hi i signed up with the good guys promo

giftcard
credit on the account

i have paid my first bill and i have not received the credit or the card.

i have emailed you aglrewards area and have asked for update multiple times, have nit receved any updates since this last email

Hi Aron,

Thank you for that. We are currently looking into this for you and we will get back to you as soon as we can.​
Kind regards,F ...

I currently have a UltraMaXX HW 2021 hot water meter.  Starting meter read: 00068.740 m3Starting meter read recorded on bill: 6,874 Ending meter read: 00071.546 m3Ending meter read recorded on bill: 7,154.03 This equals a total usage of 280.03 for the period.  According to my bill, the total usage for the period: 280.03 units x 10 x 1.006329 (conversion factor) = 2,818mj However, the actual calcul ...