I contacted AGL regarding non receipt of the solar credit which they has not refunded for some time. I was not getting anywhere with them and had to resort to lodging a complaint with the Energy & Water Ombudsman. The intervention by the Ombudsman resulted in my getting the refund. I subsequently received a phone call from AGL who informed me that they automatically send the refund on 27th October each year. I asked why I didn't receive a refund in October 2020 with a response that they were unable to explain. I then asked would I receive a refund this October '21 to which the reply was yes. I then said then I don't have to do anything further and the response was no that it would happen automatically each year. Needless to say that October has come and gone with no receipt of the current credit. The Ombudsman phoned me shortly after AGL sent the payment and they said that if I have further problems to contact them again quoting the reference number they gave me. Looks like that will have to happen. Sad really that I have to resort to lodging a further complaint when one considers that not only am I a customer, but, also a shareholder.
