Nobody has arrived to connect my electricity

[Carito192]

If someone can help me, I just made a contract with AGL on Saturday and they scheduled the installation for Tuesday and nobody came. I don’t know if I have to do something else o how many days will take the installation. 
Do I have to call Energex or the waiting is normal?

[Natalie-AGL]

Hi Carito, 

Thank you for reaching out. We apologise for the experience. 

I'll need to send you a private message so I can check the status of the connection.

If you prefect to get in touch with us, our contact centre is available 24/7. You can find how to contact us via agl.com.au/contact-us. 

Kind Regards, 

Natalie 

[NeilC]

@Carito192,

This might sound stupid, but do you have power to the premise?

If you have a smart meter, it can be turned off and on remotely.

[Iris49]

Hi, I have the same issue, I have already apply for electricity connection on 27 OCT, but whole day no one show up, what’s the problem??? Literally waste my time, pls give me an answer