Nobody has arrived to connect my electricity

2 Replies 1002 Views

If someone can help me, I just made a contract with AGL on Saturday and they scheduled the installation for Tuesday and nobody came. I don’t know if I have to do something else o how many days will take the installation. 
Do I have to call Energex or the waiting is normal?

AGL Moderator
1 Reply 996 Views

Hi Carito, 


Thank you for reaching out. We apologise for the experience. 


I'll need to send you a private message so I can check the status of the connection.


If you prefect to get in touch with us, our contact centre is available 24/7. You can find how to contact us via 


Kind Regards, 


0 Replies 994 Views



This might sound stupid, but do you have power to the premise?


If you have a smart meter, it can be turned off and on remotely.

Cheers Neil

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0 Replies 838 Views

Hi, I have the same issue, I have already apply for electricity connection on 27 OCT, but whole day no one show up, what’s the problem??? Literally waste my time, pls give me an answer