The new electricity rates are due to take effect from 22 Jan 2020. Today, 10 Jan 2020, I received an email telling me about the new rates for my current plan.
It gave links to additional information both within and outside AGL. Unfortunately, none give information on the new rates for any plans. They only show the current (old) rates.
I've spent over 30 minutes with the online chat service and further time on the phone to try to discover the new rates for all plans.
They also found the same thing. That is - nothing.
Oops! Someone seems to have mucked up!