Hi @agl2782, Thank you for taking the time to reach out us.
I apologise to hear that you have not received a reply from us and can appreciate how frustrating it would be having cold showers.
We will need to access your account and look into this further for you, I'll will send you a private message and grab some of your details.
We might be able to look into this faster for you via our contact centre, if you haven't already, please get in touch via one of the options on our website and ask to speak with our Resolutions team.
Kind Regards,
Natalie
