What’s new?
We’ve expanded the capabilities of AGL Assistant to help you get faster, clearer answers to even more questions.
Previously, the Assistant relied on pre-set responses and links to Help & Support pages. Now, with Generative AI (GenAI) powering more of the experience, it can:
- Understand your question in more detail
- Respond using up-to-date content from AGL’s Help & Support pages
- Provide answers that are more relevant to your specific query
This upgrade means GenAI now supports over 100 topics (up from 28) - including many of the most common questions we receive - and we’re continuing to add more.
Try it out
You can chat with the upgraded AGL Assistant anytime:
- On our Help & Support page at agl.com.au/help-support
- By tapping the chat icon in the AGL app
We’d love to hear what you think! Drop a comment below - your feedback helps us make AGL Assistant even better.
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