About TomS_AGL

What’s new? We’ve expanded the capabilities of AGL Assistant to help you get faster, clearer answers to even more questions. Previously, the Assistant relied on pre-set responses and links to Help & Support pages. Now, with Generative AI (GenAI) powering more of the experience, it can: Understand your question in more detailRespond using up-to-date content from AGL’s Help & Support pagesProvide answers that are more relevant to your specific query This upgrade means GenAI now supports ov ...

Hey @Maudie, Unfortunately, the Commonwealth Seniors Health Card is not the same as the Services Australia Health Care Card, and only the latter is currently listed as eligible for concessions with AGL in Victoria. You can view the full list of eligible cards here:https://www.agl.com.au/help-support/financial-support/concessions-grants-rebates-discounts I hope this helps clarify things. If you have any other questions or need support, please don’t hesitate to reach out. Best regards,Tom

Hi Bill, Apologies for the inconvenience earlier with the chat being unavailable for updating your concession card. I’ve just checked and the AGL Assistant is now up and running. If it’s still not working on your end, please try accessing it via a different browser such as Google Chrome or Microsoft Edge. If you’d prefer to chat with a live agent to update your concession card, simply type “live agent” in the AGL Assistant and select “energy” when prompted as shown in the screenshot below. Let ...

In June, we rolled out an exciting upgrade to AGL Assistant - our virtual assistant is now powered by Generative AI! This means when you reach out for help through AGL Assistant (on agl.com.au, in My Account, or through the AGL app), you’ll now get faster, more accurate, and more helpful answers - tailored to your specific query. What’s new? Previously, the Assistant relied on pre-set responses and links to Help & Support pages. Now, with Generative AI in place, it’s smarter and more co ...