Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

“URGENT” email received but unreadable in computer language.


Am expecting a bill but info gleaned from email was utterly confusing.


AGL Community Manager

Hi @BHa ,


Sounds odd. What was the content of the email? Are you able to supply a screenshot?

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@BHa, @David_AGL 


If you log onto MyAccount, select billing, then if the bill is ready you should be able to see the bill.


The bill should be a PDF, if it was attached to your email then you will need to make sure that files with extension PDF are set to use the PDF reader you have installed.


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This is what happens if I open a PDF using Notepad.

Win10 and 8 have PDF viewers built in, as do Macs and Unix/Linux.


If you do not have a PDF reader installed there are many available on the web.

"Adobe Acrobat Reader DC" is the standard and if you load it from the Adobe site it will be free of any viruses.


If you are low on disk space there are many free versions that require less space.