Hi Julieneilson!
Welcome to AGL Community!
Our credits team do contact customers if the bills have fallen overdue, this is just to follow up as a friendly reminder. I would recommend accessing your AGL My Account to track your bills, you can also set up extensions and payment arrangements directly on your account if you need one.
You can also check out our website for more information about other payment options that we offer.
Kind regards,
-Nam-
