Now that my billing is monthly instead of quarterly, I like to know whether if the rates have been adjusted accordingly. In the past, I received 3 different rates, depending on my consumption and the 3 tiers. The first tier is basic and then the next two tiers' rate became lower and lower. Now it seems that my 3 monthly total is being charged at the basic rate, all the time. How do you explain to that?
If the basic rate remains the same, there is no incentive at all for me to have monthly billing instead of quarterly.