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I received a message stating i was getting a refund from my electricity account , not knowing what this was for i got in touch with AGL ,they told me it was for solar credits i disputed this as the money drawn for the cheque was taken out of my credit which was in my account , that account was in credit because i was putting money into it every week(it wasn't in credit because of solar) so to say it was solar credits is crap. It is very hard to explain it to someone that has no idea about what i am talking about . I rang and spoke to someone and also done a web chat but still no real answers. .It's a shame that there is nobody is Australia that I can talk to and get answers from.