change name on bill

[Tasha]

Hi 

My housemate has left the house and the bill is in her name, I want to change to my name. I tried to call but they just kept telling me to do it online I can just edit the name but I can't seem to do that?! They also kept telling me about a promotion I dont care to listen to for 2 minutes.

Is there a way to just change the name and email address without having to create a new account and not getting a fee? 

• Thank for your help

[-Nam- · Accepted solution]

Hi Tasha! 

Welcome to AGL Community! 

You won't be able to change a name on an existing account, you'll need to create a new account in your name in that case. You can organise this directly on our website for a future date or you can contact us over the phone on 131 245 and we can organise your account for a past date and there won't be a fee. 

Kind regards, 

-Nam-

[JedMan]

How is that helpful AGL "you can do it on the website"? What about providing the where and how. Pls don't assume everyone has the the knowledge of an AGL CSO so that we must all know how to do it.