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Tasha Switched-on

change name on bill

Hi My housemate has left the house and the bill is in her name, I want to change to my name. I tried to call but they just kept telling me to do it online I can just edit the name but I can't seem to do that?! They also kept telling me about a promotion I dont care to listen to for 2 minutes.Is there a way to just change the name and email address without having to create a new account and not getting a fee? Thank for your help
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