change mailing address

[joan2726]

Want to change billing address. Not address of service. Can you advise how to action this? Joan

[Xander-AGL · Accepted solution]

Hi @joan2726,  to adjust your billing or mailing address, without changing your supply address, you need to reach out to a customer service team member either online or over the phone.

They will confirm your identity and send you a two-factor authentication method, then can update your mailing address.

You can see all the ways to get in touch with the team here.

Kind regards,

Xander

[joan2726]

Thanks but don't seem to get able to message or chat and I'm not waiting for hours on phone to notify.Don't understand why it's so hard to change an address but given I will cancel my plan in coming months I'm not going to bother !Sent from my Galaxy