Hey there,
Personally I've had great success via the phone app. You can read about it here.
When calling, I typically am answered within 20 minutes, but given many of us don't want to wait around, the app is fantastic for it.
On a forum it's also best practice to create a new thread for a question, think of it like a 'ticket' system.
Good luck!
If a post answers your question, please click MARK AS SOLVED!
This helps others in the community find the answers they're looking for.
