amount on invoice does not match the debit amount on our bank account

[Ariel123]

Hi AGL team,

I am writing to raise a concern regarding a recent invoice and the corresponding direct debit payment. The amount that was debited from my account does not match the amount stated on my invoice.

Reference number:  [Removed personal details]

Account number [Removed personal details] National Metering Identifier (NMI) [Removed personal details]

Issue date: 24 Jun25

direct debt date: 07 Jul25
Invoice Amount: $2369.11
Amount Debited: $2044.11

Could you please clarify the reason for this discrepancy? I would appreciate your assistance in reviewing the details and ensuring everything is accurate.

Thank you for your help, and I look forward to your response.

[SYED_AGL]

Hi @Ariel123,

Thanks so much for reaching out.

We’d be more than happy to look into this for you. When you have a moment, please send us a private message with your account details so I can take a closer look and assist you further.

Looking forward to helping you get this sorted!

SYED