add access details for meter reader?

[BindiE]

Hi, I have 2 long driveways on my rural property and the meter box is located down the 2nd driveway. The first driveway only accesses stables where there is no meter and is always locked. I have a sign on that gate stating that meter access is via the next driveway and an arrow --> and then there is a sign on the 2nd driveway gate with directions to follow the above powerline down to the meter box. I always leave the second gate unlocked for days requested of each meter read but now and again I get an estimate with reason given as gate was locked. Can I add "meter access is via second driveway" to my account details so that they know to access the meter via the second driveway as apparently the signs on my gates are not giving them enough information.

[_Mark_]

Hi @BindiE, we can add that to your account information. I'll need to send you a private message so that we can get that sorted out for you.

Thanks,
Mark.

[BindiE · Accepted solution]

Thank you Mark!
I've replied to your PM with my details.

[TamekeJohns]

Frustrating, right? "Gate locked" estimates when you've clearly provided access! Has anyone tried adding a note to your account with the power company? 

[SYED_AGL · Accepted solution]

Hi, 

Thanks for reaching out.

I understand how frustrating it can be when estimated readings are provided. These readings are generated by the distributors, and there are several factors that can prevent a meter reader from accessing a property. For example, if there is a dog on the premises or if the gates are locked, the reader may not enter for safety reasons. In rural areas, it can be particularly difficult to determine if a dog is present, especially if it’s barking from a neighboring property. If there’s any doubt, the reader will not enter the property.

As AGL does not directly handle the reading service, we aren’t able to directly change or improve this process. However, we can lodge a complaint and notify the distributor about any issues you're facing, so they can investigate and take any necessary actions.

Please let me know if you would like us to proceed with lodging a complaint or if there’s anything else we can assist you with.