Why am I getting charged for pool pump yet I don't have one

Dandenong1
Switched-on
2 Replies 226 Views

I noticed on the recent bill that I'm being charged for a pool pump yet we have neither?

Clarification please 🤔🤔

4 REPLIES 4
Deepesh_AGL
AGL Moderator
1 Reply 223 Views

Hi Dandenong1, The energy insights report we send is an estimate of how energy is being used in your household. To get more accurate insights you can set up your home energy profile by visiting https://www.agl.com.au/help-support/energy/manage-your-account/home-energy-insights/energy-insights 

Cheers, Deepesh

Dandenong1
Switched-on
1 Reply 177 Views

Thank you Deepesh for your reply. Please advise how the $49 will go back to my account since I have been charged for something I don't have? I have now gone into my account Profile and hope it works out moving forward.

Thank you 😊 

NeilC
Powerhouse
0 Replies 157 Views

@Dandenong1 

 

You were not charged $49 for a pool pump and therefore cannot get it back.

 

The bill total is for your electricity that you actually consumed, AGL  has explained about this to you.

 

I could say that you also consumed 2kw per month while making your toast every morning....

Cheers Neil


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RyderJ0305
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0 Replies 98 Views