Why am I getting charged for pool pump yet I don't have one

[Dandenong1]

I noticed on the recent bill that I'm being charged for a pool pump yet we have neither?

Clarification please 🤔🤔

[Deepesh_AGL]

Hi Dandenong1, The energy insights report we send is an estimate of how energy is being used in your household. To get more accurate insights you can set up your home energy profile by visiting https://www.agl.com.au/help-support/energy/manage-your-account/home-energy-insights/energy-insights 

Cheers, Deepesh

[Dandenong1]

Thank you Deepesh for your reply. Please advise how the $49 will go back to my account since I have been charged for something I don't have? I have now gone into my account Profile and hope it works out moving forward.

Thank you 😊 

[NeilC]

@Dandenong1 

You were not charged $49 for a pool pump and therefore cannot get it back.

The bill total is for your electricity that you actually consumed, AGL  has explained about this to you.

I could say that you also consumed 2kw per month while making your toast every morning....