Unfair AGL velocity points

nolan
Switched-on
1 Reply 173 Views

Does anyone else think that it is unfair that existing long time AGL customers are excluded from getting 30,000 points that is available to only 'new' AGL customers?!  Existing AGL customers will get only a paltry 3000 for either gas or electricity if they change over to an AGL 'velocity points' plan.  It is apparent that AGL are not interested in rewarding or acknowledging their existing long time customers but only interested in getting new ones!  Very disappointing AGL!!!!

2 REPLIES 2
Deepesh_AGL
AGL Moderator
1 Reply 171 Views

Hi nolan, We appreciate your feedback and understand your perspective. We strive to provide valuable rewards to all our customers and will certainly take your concerns into consideration as we review our offerings. Thank you for bringing this to our attention.

Cheers, Deepesh

nolan
Switched-on
0 Replies 170 Views

Thanks Deepesh, but with all due respect 'consideration' is not enough....its just jargon and rarely worth the paper it is written on.  I will be looking at other providers who appreciate and reward existing customers.