Multiple Credit Enquiries by AGL

uz96
Switched-on
1 Reply 447 Views

I signed up for AGL in November last year and a credit check was done on my file. However, AGL put the connection address to my neighbour's place and after contacting AGL to get it resolved, they only half fixed it. The electricity was at the right address but the gas wasn't and in addition, another credit check was performed. I contacted AGL once again and finally got the gas connected at the right place, however, once again AGL performed another credit check. So I've had a total of 3 credit checks done on my account - instead of the standard 1 and as you can imagine this has tanked my credit score.

 

I've tried getting in touch with AGL multiple times but have not heard back. Can someone from AGL please get in touch with me asap.

 

Thank you.

2 REPLIES 2
-Olgi-
AGL Moderator
1 Reply 412 Views

Hi @uz96,

 

Welcome to AGL Neighbourhood!

 

I'm sorry to hear this has occurred on your account. I'd be more than happy to look into this for you. I'll send you a private message to grab your account details from you.

 

Thanks,

-Olgi-

uz96
Switched-on
0 Replies 410 Views

Thank you Olgi. I have replied to your message.