Solar feed out, no return off bill

[Sharon_Chris]

So, we have 10kw batteries, they are normally good to last us the night etc, with recharging throughout the day.

The house soaks up some of the power we generate so most days with a combination of solar and battery we are not using much off the grid, I think most it’s been the last 2 months was $1.70 one day.

However, when I see we are feeding the grid I am not seeing a credit on our bills, no indication that AGL are giving me a return for the power we are putting into the grid.

i was on the solar plan thinking I might make 80c a day….lol, more fool me. Not a penny has been given back

So my question is why am I not seeing a return when my batteries are at 100% and I’m not using power, in fact generating more than the house needs

[Lester]

Have you EVER had solar feed in showing on your bills ?

Both your account overview window on the app and AGL online web overview should show this . . .

You should see that little solar status window, if that's not there, AGL has somehow missed the memo you have solar on.

(I suspect you have not had the solar / battery very long ?)

[james598patton]

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@Sharon_Chris wrote:

So, we have 10kw batteries, they are normally good to last us the night etc, with recharging throughout the day.

The house soaks up some of the power we generate so most days with a combination of solar and battery we are not using much off the grid, I think most it’s been the last 2 months was $1.70 one day.

However, when I see we are feeding the grid I am not seeing a credit on our bills, no indication that AGL are giving me a return for the power we are putting into the grid.

i was on the solar plan thinking I might make 80c a day….lol, more fool me. Not a penny has been given back

So my question is why am I not seeing a return when my batteries are at 100% and I’m not using power, in fact generating more than the house needs

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Hello @Sharon_Chris,
If your batteries are full and you're exporting excess solar, but not seeing credits, check if your AGL plan includes a feed-in tariff and that your system is properly registered. Also confirm your inverter is configured to report exports. Contact AGL support to verify billing and metering setup.

Best Regards,
James Patton