Sign up promo - $100 visa gift

[Roume]

A bit disappointed with the result of the recent promotion, promising a $100 visa gift card. But instead of receiving the promised amount, i instead got half of what was stated in the T&C, along with an email was a completely different promotional details. Unfortunately, they included an attachment with the original  Promo T&C along with the email. Any thoughts on how to proceed with this.... 

[megan_AGL]

Hi Roume,

We are sorry to hear you didn't receive the gift card you were eligible for.

We can assure you we are committed to resolving this and will send you a private message to get some more details from you.

Kind regards,

Megan

[Roume]

Hi Megan,

I hope you're well. 

I'm following up on the progress of the aforementioned issue. I'm yet to hear from the AGL team with any resolution. 

It has been months since I've raised the issue. I would greatly appreciate any update if possible. Thank you. 

Warm regards, 

Roume 

[Roume]

Hi Megan,

It's been nearly 6 months now and I'm yet to receive any updates in resoving this issue. Would greatly appreciate any update on your emd.

Thank you. 

Regards, 

Roume 

[SYED_AGL]

Hi @Roume 

Thank you for reaching out to us again — we sincerely appreciate your patience.

We’re very sorry for any inconvenience this may have caused. In order to assist you further, please send us your account details via private message. Once we have that information, we’ll be able to look into this issue more thoroughly for you.

Thank you for giving us the opportunity to make this right.

SYED