Power disconnected by SAPN but AGL still charging me usage - what a rip off

[srb623]

Due to a fuse exploding at 2am my power had to be disconnected by SAPN on Sat 8 Aug.  Have not had power since due to issues with getting a quality electrician to complete the job,  So why is AGL charging me usage (I can see it in Usage screen) when it would be zero for both peak, off peak and solar since that time ? Surely your smart meters are not that stupid or am I being ripped off by AGL for electricity that I clearly cannot be using ?

[-Steve- · Accepted solution]

Hi srb623, if you click on the data it should display if it is actual or estimated, you should find that the data is currently estimated. Once we get the actual data this will be updated accordingly. If you need any assistance, please reach out to the team via messenger in My Account.