Payment assistance

[Scottie68]

After several very frustrating and time consuming phone calls and on-line messaging with customer service people I have admitted defeat. Was given no option to pay my electricity bill in instalments (I set up my own for my gas bill, very easily on my phone with no human interaction required!) Just the usual ‘payment arrangement’ offered. 

I finally accepted a TWO day extension on the bill. AGL bang on about helping out with financial difficulties or hardship. But they don’t LISTEN !

[Natalie-AGL]

Hello @Scottie68, 

Thank you for taking the time to reach out. 

I am sorry to hear about the frustrating experience you faced. We value customer service and getting things right and have fallen short here. 

It's disheartening to hear the lack of communication from our end as we do have payment instalment options available. I appreciate that an extension has been organised, however, I am more than happy to review your account and go through the available options with you. 

I'll send you a private message and get some further details from you. 

Kind Regards, 

Natalie