High GAS bill

[Manlin]

Hello! I received an email notification from AGL on July 31st, informing me that an additional gas fee of AUD 437.95 will be charged in my August bill. This came as a great surprise to me, and I am wondering what has caused these charges. I normally reside overseas, and this property is only used occasionally. During the period of May-June this year, two of my friends stayed there for nearly 30 days while on vacation. However, I do not believe they could have consumed such a substantial amount of gas. I kindly request AGL to provide me with a detailed explanation regarding the AUD 437.95 gas bill. Thank you.

[Natalie-AGL]

Hello @Manlin 

Thank you for taking the time to reach out. 

We are sorry to hear that you have received a bill higher than expected and can appreciate your concern. 

There may be a few reasons for a higher-than-expected bill, however, we can certainly review your bill and cross check a few things. I'll send you a private message and get some further details from you. 

Kind Regards, 

Natalie