Non-receipt of Velocity Points

[rho46]

As part of the electricity promotion plan which I signed up in late June, I would be given 20,000 Velocity points after 45 days. However, to-date I don't see these points being credited to my Velocity account. Why the delay?

Richard

[megan_AGL]

Hi Richard,

We are sorry to hear that you haven't received your points, we will send you a private message to get some more details from you.

Kind regards,

Megan

[MrMichaelB]

Still haven't received mine and same situation for many other peopl. They will tell you to send a private message and then ignore you.

[Schmalow]

I am still Waiting on AGL to honour the velocity points offer for my switching gas and electricity.  Its incredibly disappointing that AGL has failed to deliver on this offer. Who in the company can I talk to to resolve this issue or do I simply switch my provider to a Qantas aligned energy provider. 

[Deepesh_AGL]

Hi MrMichaelB, I'm sorry to hear about the situation. I will reach out to you to get more details so I can look further into this. I'm going to send a private message which should reach you in less than 5 minutes of posting. If you do not receive a private message please post here so we can look at alternate ways to reach you. Cheers, Deepesh

[Deepesh_AGL]

Hi Schmalow, I'm sorry to hear about your situation. I'll send you a private message shortly to discuss further. Cheers, Deepesh

[MrMichaelB]

I sent you a message 3 weeks ago......