No usage data since mid November 2020

Sdn
Semiconductor
1 Reply 2185 Views

Hi,

When I log onto my AGL app, I can’t see any usage data since mid November 2020. Also, I’ve not yet received my December bill. 
please can you investigate.

thanks

 

4 REPLIES 4
David_AGL
AGL Community Manager
1 Reply 2180 Views

Hi @Sdn , it sounds like billing might be paused on your account at the moment, which also prevents usage from being updated. On your usage page, do you see a message saying that usage updates are paused?

Sdn
Semiconductor
1 Reply 2175 Views

Hi David, no I don’t see that message. Here’s a screen shot. 

6EDD1F82-367C-43B3-B031-1A2A79B3D8B8.png

David_AGL
AGL Community Manager
1 Reply 2173 Views

Thanks for that @Sdn , could you please shoot me a private message (click my name) with your account number. I'll have someone look into it.

Sdn
Semiconductor
0 Replies 2131 Views

Hi David, any update on this?