Questions and discussion about AGL's Energy plans and your AGL Energy account
Hi there!
I check on the agl apps, it costs me $425 for last month. I have never got gas bill that much. I compared the gas bill in 2017 same period May-September to this year, it cost me 4 times than last year. My house got only 2 adults and 1 kid. We both work full time and the baby goes to school. We are always at home after 6pm and turn on the heater for 4 hours. It means the gas usage more than $11 per day. It is impossible. Then, I chat with agl member and they said if I ask someone come to check the meter I have to pay. I do not how to fix it up. However, I believed that the gas meter goes wrong.
I have never had problem with AGL before. I am so disappointed.
Hi loipham0304,
Welcome to the AGL Community!
Can I ask if this bill was estimated by chance? If so, this article may be of assistance: Why do I get estimated bills?
Kind regards,
Jayden
Hi loipham0304,
Thank you for getting back to me.
Can I ask if this is the first bill that you've received in this new property? Additionally, it can help to check your current meter reading to ensure that it is higher than the 'end read' on this bill. This will indicate whether or not the meter reading is accurate.
Kind regards,
Jayden