Missing velocity points

[Altynai]

Hi, I signed up to AGL on the 21/6/24. There was a Velocity bonus points offer if I signed-up before the 30/6/24 where I would receive 10K points for electricity after 45 days. However, I just checked my account and I have never been credited my promised points. Please investigate this ASAP. Account number is * Personal Information Removed * 

[Natalie-AGL]

Hello @Altynai, 

Thank you for taking the time to reach out to us. 

Please note that we have edited your post to protect your security and privacy. 

I'm truly sorry to hear that you have not received your Velocity points, and I can appreciate how incredibly frustrating this must be.  We value customer service and stive on getting things right and it's disheartening to hear that we have fallen short here. We want to make things right and can certainly take a further look into the status of your points. I'll send you a private message and get some details from you. 

Kind Regards, 

Natalie