Missing Usage data since 03 June 2020

kharle11
Semiconductor
1 Reply 4796 Views

Hi,

Missing days data in electricity usage since 03 June 2020.

Please confirm this issue is being look at.

 

Screenshot 2020-06-23 13.57.42.png

 

5 REPLIES 5
David_AGL
AGL Community Manager
1 Reply 4794 Views

Hi @kharle11 , if you are located in QLD, this is a result of billing being blocked while we remediate the QLD government's COVID rebate. If you're not in QLD, let me know and we can investigate further.

kharle11
Semiconductor
1 Reply 4792 Views

Hi @David_AGL,

I'm located in QLD and there is no announcement about this issue. What is the ETA for this to be fixed?

kharle11
Semiconductor
1 Reply 4775 Views

Any updates to my previous query?

Since there was no public announcement about this issue - result of billing being blocked while you remediate with the QLD government's COVID rebate. What is the ETA for this to unblock?

Ellen1
AGL Moderator
1 Reply 4774 Views

Hi Kharle11!

 

Thank you for touching base!

 

We are expecting this lock should be removed by the end of the week as long as everything goes smoothly from here.

 

Thank you for your patience in this matter.

 

Ellen

kharle11
Semiconductor
0 Replies 4725 Views

Hi Ellen,

I take it it didn't went smoothly as my electricity usage has not been updated since 03 June 2020