Missing Usage data since 03 June 2020

[kharle11]

Hi,

Missing days data in electricity usage since 03 June 2020.

Please confirm this issue is being look at.

[David_AGL]

Hi @kharle11 , if you are located in QLD, this is a result of billing being blocked while we remediate the QLD government's COVID rebate. If you're not in QLD, let me know and we can investigate further.

[kharle11]

Hi @David_AGL,

I'm located in QLD and there is no announcement about this issue. What is the ETA for this to be fixed?

[kharle11]

Any updates to my previous query?

Since there was no public announcement about this issue - result of billing being blocked while you remediate with the QLD government's COVID rebate. What is the ETA for this to unblock?

[Ellen1]

Hi Kharle11!

Thank you for touching base!

We are expecting this lock should be removed by the end of the week as long as everything goes smoothly from here.

Thank you for your patience in this matter.

Ellen

[kharle11]

Hi Ellen,

I take it it didn't went smoothly as my electricity usage has not been updated since 03 June 2020