Help & Support

Energy Accounts & Plans

Questions and discussion about AGL's Energy plans and your AGL Energy account

I have been charged for someone else’s gas meter

Bhangudeep
Switched-on
‎03-02-2019 02:49 PM
1 Reply 3915 Views

Hi , AGL is charging me for the gas meter that is not actually not mine. The second concern is that when I signed with them they give me 24% discount but now they are only giving me 2.5% discount. Now I just want to know that are they going to fix it or do I have to lodge a complaint with energy ombudsman nsw.                           Thank you 

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jayden_AGL
AGL Moderator
AGL Moderator
‎04-02-2019 08:47 AM
0 Replies 3912 Views

Hi Bhangudeep,

 

Welcome to the AGL Community!

 

We're more than happy to help assist with your concerns, however the AGL Community is not the best place for this type of enquiry I'm sorry to say. If you'd like to chat further, I encourage you to reach out to our web chat team here.

 

Kind regards,

 

Jayden

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