How do I pay my Gas bill via the AGL app?

Dean94
Semiconductor
2 Replies 17958 Views

Hey Guys,

 

There seems to be no easy way to pay my Gas bill except ringing AGL and doing it over the phone.

I like to think I'm pretty tech savvy but there doesn't seem to be a way to pay my gas bills via the AGL app or even on the AGL website signed into my account.

 

Any suggestions are appreciated. 

7 REPLIES 7
-Nam-
AGL Moderator
1 Reply 17897 Views

Hi Dean94! 

Welcome to the AGL Community! 

You can certainly make a payment on your AGL My Account, this option is available in your Billing screen, you'll see an option "Make a payment". You can also visit our Payments website and process your payments manually. 

 

Kind regards, 

 

-Nam- 

David_AGL
AGL Community Manager
1 Reply 17896 Views

You can also make payments via the AGL app. This is how I pay my own gas bill.

Dean94
Semiconductor
0 Replies 17894 Views

Hi Nam,

 

My app only gives me the option to pay my electricity bill, it says nothing about Gas...

Dean94
Semiconductor
1 Reply 17892 Views

4273A238-4874-4572-90FB-CF4874F9AC4B.jpeg

Hi David,

 

See photo attached.

 

even though my Gas is with AGL it has never appeared on my app, I’ve always had to call to pay.

David_AGL
AGL Community Manager
1 Reply 17876 Views

@Dean94 if your gas is with AGL you should certainly see both in there, so that's odd. On the Overview page of your app, is gas listed or only elec?

Dean94
Semiconductor
1 Reply 17874 Views

Hi David

 

Only elec is listen under overview.

 

See attached picture of my gas bill.

6BFF95C2-EB87-45B2-A14F-8721441DF0EA.jpeg

David_AGL
AGL Community Manager
0 Replies 17870 Views

@Dean94 Thanks for that. This looks like it may be a technical issue. Can you shoot me a private message (click my name) with your account number, and I'll pass it on to the app team?