High Estimated Bill, even with metre readings

[KandR]

We moved into a rental property and received very high gas bills. Estimated for a family of 4, when there are only 2 of us living here.

After many calls and messages to AGL, they identified that the metre was broken, and someone finally came to replace this after another 2 months.

We have received a bill of $330 for this month. I have tried to update the meter reading on the app, it won't accept it as it is lower than the previous read.

There are no agents available so i cannot send a photo.

How do I get this fixed?

Once AGL recognise my new meter read, how do i receive a refund for the last 9 months of overcharging?

[David_AGL]

Hi @KandR , if you log in to your account and click "Message Us" you can leave a message and an agent will respond to an issue when they're available - no need for you to wait around.

If an estimated bill is too high, when a subsequent actual read is received your account will be credited automatically.