Federal Govt rebate 1 July 24

[AnnieB3]

I am really frustrated. On 17 July I switched providers from AGL to another. In Victoria ,apparently, rebates are not applied until 31 July, to the provider / account that was held on 1 July . I am getting conflicting information from both providers. One saying the rebate is applied to the account that was held with on 1 July and the other provider saying it is picked up by the new provider on 31 July.

I have been on  on the online chat now for 3 hrs with no solution as no one can help.

Any light on this would be greatly appreciated

[Natalie-AGL · Accepted solution]

Hello @AnnieB3, 

Thank you for reaching out! 

I am sorry to hear about the poor experience and lack of communication on our end. 

We can certainly review your account and confirm if the rebate has been applied to your account, 

I'll send you a private message and get some further information from you. 

Kind Regards, 

Natalie