Questions and discussion about AGL's Energy plans and your AGL Energy account
Hi AGL,
I have just received the new electricity rates that take effect from July 1 and I am absolutely alarmed at the increase! This, in my opinion is nothing short of “highway robbery”. I would like someone to contact me with regard to negotiating a better rate.
I look forward to your response.
Thanks,
Warren Hanley
Hi there. I absolutely appreciate that the price adjustments have been a shock and hit people hard. These changes are based on factors including wholesale prices, network changes and market conditions. For a more detailed explanation, please check our website here. As Olgi's mentioned earlier, we're more than happy to take a look at your plan and make sure you're on the best one for your circumstances! You can reach out to us all through here.
Regards,
Mark.
Hello Mark,
Do I have a black mark against my name.
Logged into My Account 2 hours ago. AGL Change Plan screen locked up.
Closed and reloaded Safari. Signed out and back into My Account. Same result
Restarted iMac etc same result
Clicked on AGL chat, after negotiating my way through the automated maze I was told to wait. That was more than 30 minutes ago