Electricity Usage & Solar feed in not updating

jaisondavis
Switched-on
1 Reply 1827 Views

My electricity usage and solar feed in is not updating. Usage is showing as estimated and no solar feed in data. Spoke to AGL resolutions several times in the past 2 weeks and no resolution. 

2 REPLIES 2
-Nam-
AGL Moderator
1 Reply 1817 Views

Hi jaisondavis! 

Welcome to the AGL Community! 

We'll need to check your account to see why this might be the case for you, please send us a private message by clicking on my name and we'll have a look for you. 

 

Kind regards, 

 

-Nam-

a_z88
Semiconductor
0 Replies 1710 Views

Hi Nam. I am also in similar situation where my electricity usage and solar feed in have not been updating since the 28/11 I have spoken twice to AGL chat and have not had any update since then. I was told they have raised with IT department and that it won’t be updating since they put a lock on it to find out what happened however this has been going on two weeks now and I have no idea when will this be fixed and no updates about it. I think the frustrating part is not knowing when it will be looked into and be fixed. Wondering if anyone can share how this issue was fixed? Thank you.