About a_z88

Rank: Semiconductor

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a_z88's latest conversations

a_z88 Semiconductor
24-02-2021

On a single rate tariff but being charged for demand (QLD)

Hi. I have asked this question on web chat. I have received my first electricity bill. I am based in QLD and on single rate tariff with smart meter and solar. My plan is essentials. My bill has demand charge included in it and I have asked the chat support and I have been told I am on single rate tariff but I will still get charged demand charge, and this is regardless of which plan or tariff I am on? I thought if you are on single rate or flat rate tariff you get charge the same for all usage? ...
0 Replies 1 Like
a_z88 Semiconductor
19-02-2021

Re: First electricity bill still missing, electricity usage and solar not showing

Hi David @David_AGL , I have sent you a PM with my account number. Thank you.
2 Replies 0 Likes
a_z88 Semiconductor
19-02-2021

First electricity bill still missing, electricity usage and solar not showing

I am really disappointed with how things are being handled by AGL with my current issue. Since November 28 2020 the electricity usage in app or web account has stopped updating and same with the solar export. I have raised this issues multiple times via chat support and have been told that my account was on hold due to them needing to fix something with the rates and the electricity usage should be working again once the first bill is issued. So then it meant I had to wait for my first bill whic ...
2 Replies 0 Likes
a_z88 Semiconductor
13-12-2020

Re: Electricity Usage & Solar feed in not updating

Hi Nam. I am also in similar situation where my electricity usage and solar feed in have not been updating since the 28/11 I have spoken twice to AGL chat and have not had any update since then. I was told they have raised with IT department and that it won’t be updating since they put a lock on it to find out what happened however this has been going on two weeks now and I have no idea when will this be fixed and no updates about it. I think the frustrating part is not knowing when it will be l ...
2 Replies 0 Likes