Downloading PDF not working on both gas and power with current accounts

[James5264]

Having a problem downloading both gas and power PDF's. Both time out with no result. Happens on firefox and also Edge

[Basil_AGL]

Hey @James5264, 

Do you use a VPN by any chance? 

Thanks, Basil 

[James5264]

No I don't

[Basil_AGL]

Thanks for that information - have your tried downloading from Google Chrome? 

[James5264]

Sorry Chrome has the same time out message

[James5264]

Yes Have tried Chrome also. Still get the same time out message

[Basil_AGL]

Hey @James5264 - I'll send you a direct message to get some details about your account and see if we can get the team to look at it. 

Cheers, Basil