Changing gas plan

[Scottie68]

I received an email advising that the gas charges would increase on 1/8/25

I have tried to investigate changing to another (possibly cheaper) plan but no alternatives available using the ‘compare plans’ feature in my account.

The new charges are ridiculous (once again….) 

Also, the ‘free 3hrs 10am-3pm’ are probably useless to those of us who work.🤨

I am out of the house from 6am to 4pm at least three days per week. And on other days am not home from 10.15 until approximately 12.30-13.00. 

[SYED_AGL]

Hi @Scottie68 

Thanks so much for reaching out.

You're absolutely right — rising energy prices have become a constant, and unfortunately, that's something outside of all our control. It’s definitely frustrating for everyone.

That said, since you mentioned that you're not home most of the time, your energy usage should be relatively low. Just to help narrow things down — is your hot water system running on gas by any chance? Sometimes systems like that can continue to consume energy even when you're away, especially if they’re not set to an efficient mode.

Happy to help you look into this further if you'd like. Let me know!

SYED