Customer Service wait times - both on line chat and phone contact

[doregst]

Customer Service not good - on line chat - over two and a half hour wait and similar with phone - not good

[Natalie-AGL]

Hello @doregst, Thank you for taking the time to reach out to us. 

We are sorry to hear you are having trouble reaching our customer service team. 

We may be able to assist you with your enquiry here. Are you still needing assistance with your account? 

Kind Regards, 

Natalie