Cheaper plans released by AGL

Rowdy1961
Conductor
1 Reply 391 Views

I receive so many marketing emails from and other contacts from AGL but never anything about AGL releasing cheaper electricity plans. Why? I have had to change my plan 3 times in 12 months only after I contacted AGL. Why are we not being notified when new plans are released ?

The recent change was the seniors saver plan I was on. The plan had not changed only the rates had dropped but I had to ask AGL for the cheaper rate to be applied.

 

Is there a reason why AGL doesn't notify customers or simply provided best rate to its customers?

 

This is so wrong and very questionable of this practice is legit

 

2 REPLIES 2
Xander-AGL
AGL Moderator
1 Reply 356 Views

Hi @Rowdy1961, thank you for reaching out.

I can certainly understand your perspective, as a consumer myself, but if you look carefully at your invoices and updates from us, we will regularly check and advise if you could save by being on another plan.

Alternatively, if you wait for the end of you plan period (normally 12 months) we will send you advice approximately one month before it is due to end to advise you of the new plan that will automatically take over, or to contact us to see what the current best offer has become.

Kind regards,

Xander

Rowdy1961
Conductor
0 Replies 356 Views
Thankyou and this is not a reflection towards you

But I find such a response very unacceptable. Such action <> by
AGL is taking advantage of your customers. Both the Federal Government and
the regulator are considering making it compulsory for energy retailers to
automatically place customers to their cheapest plan.

Having to review plans, Bills every month simply should not be required.

As I mentioned I changed my plan 3 times in 12 months which I find totally
unreasonable, a waste of my time. and cost me during the months before I
discovered the cheaper plan.

This shouldn't be necessary and I would expect many of your customers have
automatic payments set up and would hardly read a bill. My mother-in-law is
with AGL and cannot read her bill as she is legally blind.

For a company to charge their existing customers higher then their cheapest
rate is unreasonable and highly questionable. It seems appropriate for the
Federal Government to move and hold Electricity Company's to account,
similar to the Supermarket investigation into price gouging. This is Price
Gouging by definition.

Regards