Changed from Super Saver to Solar Saver Plans

John-T
Powerhouse
1 Reply 6207 Views

Hi,

 

How long does it typically take for ones account to be updated.

IE: I bought an AGL Solar Battery bundle which is now operational

and have changed from Super Saver to Solar Saver plan. And a minor

spelling mistake in my Surname corrected.

 

And for my android app to start showing the feed in credit portion that is missing.

 

I was told 24 to 48 hrs for this to happen though now I am kissing the 48 hr mark.

Is it 72hrs a week ?

 

As far as I can see I am feeding a substantial amount of energy into the grid for

free and I am now paying the higher energy rate at the same time. 

 

What has everyone else's experience been in this area.

Any thoughts or ideas are welcome.

 

Kind Regards

TJ

 

7 REPLIES 7
_Mark_
AGL Moderator
3 Replies 6199 Views

Hi TJ,

In order to help answer your questions, I'm just going to send you a private message so we can look through the account.

Cheers,
Mark

John-T
Powerhouse
0 Replies 6195 Views

Thanks Mark, reply sent.

 

Cheers

TJ

John-T
Powerhouse
1 Reply 6181 Views

Hi Mark

My Current Status has not changed,

 

My Surname is still misspelt on my AGL account.

Still not showing a feed in tariff section in my app or online at AGL.

Solar is averaging 25Kw - 30Kw feed in per day to the grid free of charge to AGL.

My projected energy bill is almost @ $500 as i heat the house evening & night without the tariff offset to help me.

And i am paying the new higher energy usage charge to boot

Monday i was told over the phone by AGL this would take 24 to a max 48 hrs for all changes to take effect.

 

I am now looking at day 5 in a few hours and am starting to worry.

 

I really really would appreciate an assist here.

 

Mark i have replied to your private message.

 

Kind Regards.

TJ 

John-T
Powerhouse
1 Reply 6159 Views

This will be marked as solved once it is rectified.

 

Kind Regards.

John-T
Powerhouse
1 Reply 6142 Views

Situation still remains unresolved ??

 

Any Ideas ?

John-T
Powerhouse
0 Replies 6111 Views

5 days after my last posting situation is yet to be resolved. 

John-T
Powerhouse
0 Replies 6038 Views

Hello @_Mark_  

Everything now looks to be resolved bar one minor problem which does not involve accounts.

 

Thank you kindly for your help it is most appreciated.

 

Regards John.