Bills and email correspondence going to different email address

AJM
Switched-on
1 Reply 901 Views

In the past couple of days I have received a bill and a general email, both addressed to a different email than what is recorded on my plan profile.  I have never provided AGL with the alternate email address, it's not recorded anywhere in my AGL profile and I'd like to know where they got it and why they are using it.

I commenced an online chat 1 hour 10 minutes ago and still waiting for a response.

2 REPLIES 2
AJM
Switched-on
1 Reply 899 Views

Now almost 2 hours on the online chat and still no response. I will check again tomorrow.

Xander-AGL
AGL Moderator
0 Replies 881 Views

Hi @AJM,


Thank you for reaching out to us.

We're sorry to hear you have had trouble getting a response from our online chat - I'm going to message you privately and ask for your account number so I can see what is happening with this email address issue.