Hi, when I was first signed up (for both electricity and gas on essentials+), I was able to see two account numbers (one for elec and one for gas) on my online account both of them said setup in progress.
Fast forward... my electricity usage never showed - even after a month! And the gas was only just recently activated as the meter was put in about a week ago. However, no gas usage was showing either (with there same account setup in progress).
I called phone support who advised me that the accounts shouldn't be two separate numbers and they put in a request to merge them into one. Since then, I have been unable to see any mention of my gas service or usage when logging into my account - only the electricity. Furthermore, I STILL can't see electricity usage and it says "account setup in progress."
How can I get this solved and how should it be setup - two account numbers or one for both. The services are on the same property and both paid for by me.
