10 days ago I transferred a credit balance from my old electricity account to my new one due to moving house and paying my electricity fortnightly in advance. The phonecall was easy but 2 days later the balance disappeared from my old account on the app but didn’t appear on the new one. I messaged online and was assured of my new balance and told to try again soon. 4 days later I called and was again assured of my balance and told that there might be a technical glitch and to try later. Now 10 days later the balance is still incorrect and I can only rest easy due to requesting a statement to be emailed to me so that I have my correct balance in writing.
I do not feel comfortable with a company having my money if I am not able to keep track of it and it’s really beginning to frustrate me.
Anybody else have similar issues?
